Terms and Conditions - Virtual Wellness
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Terms and Conditions

Terms and Conditions

Virtual Wellness will be administering classes, courses, workshops, discussions and information sessions using an online platform facilitated through www.virtualwellness.co.za. All sessions are entered into at the discretion of the attendee and are subject to the below terms and conditions. Virtual Wellness is in no way liable for any injury, loss or damage incurred to me for the duration of a session.

  1. I understand that the purpose of Virtual Wellness and their affiliate consultants is to provide fitness instruction and coaching, nutritional advice and guidelines, and psychological advice and counselling for various individuals of different abilities and needs, amongst others.
  2. All agreements with individual therapists need to be signed on commencement of therapy / coaching / training. Virtual Wellness cannot be held liable for these.
  3. I acknowledge that I take full responsibility for my life and well-being, as well as the lives and well-being of my family and children (where applicable), and all decisions made during and after the duration of the my virtual consultations.
  4. I hereby affirm that I am in good health and warrant the accuracy of all information supplied by me. I confirm that I am capable of participating in all activities provided by Virtual Wellness and I undertake, if at any time they appear too difficult or strenuous for me or likely to impair my health in any way, to inform the consultant immediately and not to continue any activity which I feel endangers me or my health in any way.
  5. I acknowledge that trainers and consultants of Virtual Wellness are not physicians and are not trained in any way to provide medical diagnosis, medical treatment, or any other type of medical advice via an online platform. Furthermore I am aware that it is always advisable to consult a physician before embarking on any new health/fitness/nutrition programme. In the event of me suffering any medical or health difficulty whilst training, and particularly where I may lose consciousness or be unable to deal with matters myself, I hereby authorise Virtual Wellness to contact my next of kin. I indemnify Virtual Wellness against any form of liability for any responsibility or costs thereby incurred.
  6. Virtual Wellness consultants are qualified and/or experienced in their field of expertise. Virtual Wellness has the right to replace an instructor when necessary and without notice.
  7. I further acknowledge that Virtual Wellness does not guarantee positive results nor does it guarantee that the training, guidance and advice given by Virtual Wellness consultants will produce positive results.
  8. I acknowledge that the care that I receive during my virtual consultation is separate from the care that I receive from any medical facility in that the consultation is in no way intended to be construed as medical advice or care. I will continue regular medical supervision and care by my medical doctor.
  9. I acknowledge that if I feel unwell in any way, that I will exercise caution within the various programmes and that I will consult a physician.
  10. I acknowledge that photography and videos may be taken from time to time. I hereby authorize Virtual Wellness to make use of my image(s) for marketing, publishing or any other lawful purpose.
  11. The workshops will be recorded and availability of the recordings will be placed in the shop. By participating in the workshop I give permission for such recordings to be used.
  12. I am aware of all inherent dangers in exercise participation and in participation in online mental health and nutrition workshops and programmes. I acknowledge and understand I will be engaging in activities that involve risk of injury, which might result from my own action, inaction or negligence, or the condition of the premises on site, including my use of and further, that there may be other unknown risks not reasonably foreseeable at this time. I assume all these risks and expressly waive, release, discharge and agree not to sue Virtual Wellness for any loss, damage, death, disability, injury, or action of any kind for participating in this programme or any other activities organized by Virtual Wellness. I hereby indemnify and hold Virtual Wellness harmless against any claims by my dependents or other third parties whatsoever arising by reason of my death, disability or injury whilst participating in any form training offered, whether it be physical, mental or nutritional.
  13. I assume the risk of nutrition consultations, including the risks of trying new foods, and the risks inherent in making lifestyle changes.
  14. I understand that Online therapy / coaching utilizes the internet for the transmission of information and Virtual Wellness endeavours to maintain confidentiality in so far as possible.
  15. I understand that Virtual Wellness retains the right to notify the relevant parties including family and authorities if I am at risk of harming myself or others.
  16. If online therapy / coaching is not advisable for you, Virtual Wellness will not be held liable and rather the individual therapist reserves the right to refer you to another colleague or to see you off the platform.
  17. I understand and accept that no refunds, whether in whole or in part, will be granted. I have read, understand, and accept the terms and conditions contained herein.
  18. Payment is to be paid upfront for all membership, classes, courses, programmes, products and offerings provided by Virtual Wellness.
  19. I agree not to copy Virtual Wellness training methods, systems and programmes, marketing or other business methods, style or get-up nor to divulge these details to any competitor or potential competitor of Virtual Wellness or to allow any third party whatsoever to make use of same through information divulged by myself and for a period of 1 (ONE) year from the date hereof. I undertake not to solicit or entice or directly or indirectly employ any Virtual Wellness consultants, instructors or other officials in any competing business nor to in any way solicit, entice or encourage any Virtual Wellness clients to participate in any other programme carrying on business in competition to Virtual Wellness anywhere within the Republic of South Africa.
  20. All sessions are booked and paid for upfront and there is a 12 hour notice of cancellation otherwise a full cost will be incurred for that session booked.
  21. In the case of load shedding, it is your responsibility to monitor the load shedding schedule for your area, and in so far as possible try to reschedule sessions in advance.
  22. For online/live-stream training, I understand the technological and environmental requirements, which are outlined in the class rules.
  23. I agree that this constitutes the entire agreement between me, and Virtual Wellness and I acknowledge that I conclude this Agreement of my own free will without force or coercion. I have not been induced to do so by reason of any representations on the part of Virtual Wellness and any agreement to terminate this Agreement or to amend or vary it in any way, shall not be of any force or effect unless and until reduced to writing and signed by the relevant parties. I do hereby release Virtual Wellness and its employees, consultants or any other third party from any claim or cause of action which may have occurred as a result of any medical problem known or unknown which I may have knowledge presently or in future. I verify no promise or guarantees, other than those written in this agreement, was made to me by Virtual Wellness. I agree to follow Virtual Wellness instructional guidelines and to cooperatively utilize the guidelines, instructions and advice given to me, with other participants. I understand that I am working at my own risk and understand the program has no Liability Insurance for any purpose, place or offering. I release Virtual Wellness from any and all liability, damages, causes of action, allegations, suits, sums of money and claims whatsoever, in lay or equity, which I ever had, now have or will have in the future against the consultant arising from my past or future participation in the virtual consultations, unless arising from the gross negligence of the consultant.